Payment Options
At Austin Child Guidance Center, we understand that children with mental health needs face a lot of challenges. For families seeking care, we don’t want the cost of treatment to be a barrier to care or add to an already stressful family setting.
Through the generous gifts of individual donors, foundations, corporations and state, county and city municipalities, we do our best to find solutions that work for your family.
Our team will discuss your needs, resources such as insurance, and specific payment options as part of the Intake process.
Insurance We Take
We accept: Aetna, BCBS, WELLPOINT, Magellan/Dell's, Cigna/Evernorth, Superior Health Plan, TMHP, Tricare, TX Children's HP, and United Health Care
Clients covered under insurance providers accepted by ACGC are billed according to the terms of their benefits. Administrative staff verify and confirms insurance eligibility prior to service. Insured clients must provide ACGC with valid insurance information.
If we accept your insurance, ACGC will file relevant claims on your behalf. Even if your insurance can be used, it may cover only part of the fee for service. You are responsible for any remaining balance according to your plan benefits.
Sliding Scale for Financial Assistance
As part of our effort to serve all families, especially those with financial needs, ACGC offers a sliding fee scale.
We will consider circumstances such as household income and family size and regular/standard living expenses to calculate the percent of service fees qualified clients will be responsible for paying.
In order to verify eligibility for the sliding scale, the Intake Specialist will request proof of income (paystub, statement, etc.) at the time of service.
If receiving services on site, payments are collected at the time of your arrival. Payment for teletherapy service is collected using a credit card on file.
ACGC accepts Visa, MasterCard, Discover and American Express.
Effective April 1, 2024, we have updated our service fees to help bring affordable care to you and your child. Please see our updated fees, service fee percentage calculator, and sliding fee scale below.
Access to Care Fund
The Access to Care Fund, generously supported by The Moody Foundation and the Roddy Holden Kintzel Charitable Fund, provides underserved families equal access to high-quality mental health care, regardless of their ability to pay. Families facing financial challenges may receive subsidized services to ensure that their children receive the necessary care and treatment for depression, anxiety, behavioral issues, and other mental health concerns. ACGC’s staff work with families to determine eligibility and set the required level of assistance. Eligibility requirements apply.
Grant Funded Crime Victims Services
If your child has been a victim of a crime please ask the intake specialist about grant-funded service options for which you may be eligible.
